headphone plugged in but sound coming from speaker

Please note that the dispatch of a replacement product will only take place after our receipt of the defective product. Conditional to serial number, proof of purchase, and warranty validity, you will be issued a return authorization and instructions for return shipment. Select your microphone/headset as the default device, and press OK. To resolve the issue, please try these basic steps: 1. If you believe your product is defective within the warranty period, please contact us at Please include your product’s serial number, proof of purchase, telephone number and full return shipping address in your message to us. I understand there is sound coming from both the speakers and headphones. You will void your warranty if you disassemble your headphones or expose them to excessive moisture. Parts subject to wear and tear such as ear pads and cables, will be replaced only in case of malfunctioning due to material or manufacturing defects, and only once during the warranty period of your product. Master & Dynamic’s warranty does not cover normal wear and tear, blown drivers, cut cords, bent jacks, torn headbands, loss or theft. Master & Dynamic shall have no liability of any kind for any direct, indirect, incidental or consequential damages or expenses that arise from the use of this product. This limited warranty is in lieu of all other warranties, expressed or implied, including, but not limited to, any implied warranty of merchantability or fitness for a particular purpose. If returned within the warranty period, Master & Dynamic will at its discretion either repair the defective product or replace it with a repaired or refurbished product of identical specifications as the returned product. After applying the change, go to the Enhancements tab. Under the Levels tab, adjust the Microphone slider to zero. Open the properties for your connected headphones. Right-click on the speaker icon and select Open Sound settings. Luckily, there is even one for audio and sound. Go to your speaker settings it’s in the bottom right corner of your screen in the Taskbar. Windows 10 comes equipped with some pretty useful troubleshooters. As an exception to this warranty period, batteries are guaranteed for proper functioning without performance deterioration, for a period of one year from the date of original purchase. Solution 1: Run the Sound Troubleshooter. Master & Dynamic guarantees this product against defects in materials or workmanship for a period of two years from the date of original purchase on our website or from an authorized Master & Dynamic retailer or reseller.

Headphone plugged in but sound coming from speaker